Privacy Policy

During account creation, we request personal details such as your full name, date of birth, email address, phone number, and home address. When you make deposits or request withdrawals, we collect payment credentials including credit card data, bank account information, or digital wallet details.

We record your gaming activity, including session logs, game selections, betting history, and account balance snapshots. Technical information about your device — such as your IP address, web browser, operating system, and unique device identifiers — is automatically captured when you connect to our website or apps.

Any correspondence with our customer support team, including email exchanges, chat logs, and user feedback, is documented and preserved for quality assurance and complaint handling purposes.

Identity verification, fraud mitigation, and compliance with anti-money laundering (AML) and know-your-customer (KYC) requirements depend on processing your personal information. We use payment information to process your financial transactions securely and accurately.

Monitoring account behaviour allows us to identify irregular patterns, defend against unauthorised account access, and uphold our terms of service. Personalisation of your gaming experience, delivery of optional promotional communications, and continuous improvement of our platform features all rely on your data.

We employ your contact information to alert you to account modifications, bonus activations, pending withdrawals, and critical service announcements. Statutory and regulatory frameworks may obligate us to retain your information and share it with competent authorities as needed.

Lucky Green Casino employs industry-standard encryption protocols (SSL/TLS technology) to secure all data moving between your device and our infrastructure. Confidential information, particularly payment credentials, undergoes encryption during transmission and while stored on our systems.

Personnel access to your personal information is restricted to employees whose job functions require such access. Our security infrastructure includes firewalls, intrusion prevention tools, and routine security evaluations to block unauthorised entry attempts.

That said, absolute security in digital environments cannot be guaranteed. Despite our diligent protective measures, we cannot eliminate all cybersecurity risks. You must maintain strict confidentiality of your account login details.

Your information may be shared with payment gateways, financial institutions, and digital payment services to complete your transactions. These external partners are legally bound to maintain confidentiality and process your data solely for agreed purposes.

Identity validation and fraud screening providers may access your details to identify potentially fraudulent activity. When legally mandated, we will release information to government bodies, law enforcement agencies, or regulatory authorities investigating suspected misconduct or policy violations.

We do not monetise or transfer your personal data to marketing firms or unaffiliated organisations for their commercial benefit. All third-party data transfers are confined to what is required for payment facilitation, legal adherence, and system protection.

Our platform uses cookies to maintain your login session, store language and display settings, and preserve other account preferences. These tools enhance your browsing experience and allow us to track how you navigate our site.

Behavioural analytics cookies record aggregate information about visitor numbers, game popularity, and usage trends. This data informs platform optimisation but does not reveal your individual identity.

Browser settings allow you to restrict or block cookies, though doing so may reduce site functionality. We do not employ cookies to monitor your activity on external websites.

You are entitled to obtain a complete record of personal information we maintain about you. Submit a formal request through our support channels, and we will furnish your data within a reasonable period.

You may request updates to incorrect or incomplete personal information. Should you determine that your data is no longer required for our operations, you may ask for its removal, provided this does not conflict with legal storage mandates.

To cease receiving promotional communications, simply follow the unsubscribe option in any marketing email or adjust your notification preferences within your account dashboard.

Your personal information is maintained throughout your account's active status and retained afterward to satisfy legal, financial, and compliance obligations. Financial transaction records are generally preserved for 5-7 years pursuant to banking and tax regulations. Australian players and residents should note that retention periods may vary based on local regulatory requirements.

Upon account closure, we purge non-critical information but preserve records required for investigating disputes, satisfying regulatory mandates, or preventing fraud.

Lucky Green Casino may revise this privacy policy to reflect operational changes or evolving legal standards. Substantial amendments will be communicated by email notification or a visible announcement on our platform. Your continued use of our services following any policy update indicates your agreement with the revised terms.

Questions regarding this privacy policy or requests to access your data rights should be directed to our customer support team via email or live chat. We aim to respond to all requests within 14 business days.

Additional details about our operations are found on our About Us page. Information concerning promotional offers and account security protocols is detailed in our Bonuses and Payments sections.

This privacy policy governs Lucky Green Casino's data handling practices exclusively. Payment processors, digital wallet providers, and third-party partners operate under their own separate privacy policies. We advise reviewing their policies before supplying your information to external services.